minimum order value is £10 excluding the carriage cost.
aim to despatch all orders within 48 hours of receipt.
We are only
able to deliver to addresses with a UK post code.
Deliveries are made
using our courier service, Parcelforce 24. This is a service which guarantees
delivery by next working day close of business to destinations in Zone
1 and Zone 3. Delivery to Zone 2 is normally two working days.
Parcelforce deliveries to UK destinations are divided......
Zone 1 - England,
Wales and parts of Scotland, excluding the Highlands and Islands.
Zone 2 - The Highlands and Islands of Scotland. This includes the following
postcodes: IV1-36, IV40-49, IV51-56, KA27-28, PA20-49, PA60-78, PH17-26,
PH30-41, PH42-44, PH49-50, KW1-3, KW5-17, ZE1-3, HS1-9
Zone 3 - Northern Ireland, Isles of Man, Isle of Scilly. This includes
the following postcodes: IM1-9, IM99, TR21-25, BT21-26, BT29-35, BT38-94
The charge for this
service to Zone 1 destinations is £7.95 per parcel up to a maximum
weight of 25kg each and to Zone 2 and Zone 3 destinations £17.00.
The default charge
shown in the order confirmation is for deliveries to Zone 1 destinations.
Please note that larger
or more bulky orders may need to be spread over more than one parcel,
in which case there will be a charge per parcel.
Goods that require
chilling will be packaged in a separate insulated box, packed on frozen
gel packs for temperature control.
Despatches will be
sent Monday through to Thursday. We do not despatch on Fridays as we prefer
not to have food in transit over a weekend.
If you would like
to specify an alternative delivery address or additional delivery instructions,
please do so in the box provided for that purpose in the Order Form.
Please ensure that
someone is available to sign for the parcel, or include instructions with
your order for leaving the parcel with a neighbour. Please note that your
parcel will not be left without a signature unless we have forwarded your
instructions to the contrary. In the event that your parcel cannot be
left, a card will be left showing that an attempted delivery was made.
A second attempt will then be made to deliver the parcel, usually the
next day. A card will again be left if the delivery attempt is unsuccessful,
indicating at which depot the parcel can be collected or where arrangements
can be made for re-delivery.
shall not be liable for any failure to deliver, or for any loss or liability
whatsoever arising from such failure, if we fail to deliver due to circumstances
beyond our control.